So if your SIM card is older than two years - or you can not recall how old it is - contact your provider to renew your SIM card. An old (+1 year) or damaged SIM card can cause unexpected issues. Test the SIM card(s) - Make sure your SIM card is new and undamaged. If you are not running the latest software, or you are not sure, update your Fairphone to the latest Fairphone OS. Make sure you are running the latest software version.To solve an issue when troubleshooting did not help:.selling, gifting, lending, recycling, or repairing it). To protect your personal data when you are giving your device to someone else (ie.The reasons for which you should perform a Factory reset of your Fairphone are:
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